We want to make every aspect of ordering online easy, so you can get back to what's important to you. Once we've received your receipt and undamaged merchandise within the return period, a refund will be issued.** The refund will only be issued to the purchaser whose name appears on the receipt. We'll keep you updated with your choice of texts or emails so you can easily track your return. Follow the steps to set up your return and print a prepaid shipping label. Look for your recent order, and click to view your order details. Use the My Verizon mobile navigation to get started. Now, if no label was included or it's been misplaced, log in to your My Verizon account at. Be sure to keep a copy of the label for your records as well. Use the pre-paid shipping label that was included with your shipment and attach it to the box. Next, place all of the merchandise, including the device, charger, battery, instructions and any other materials that were included with your order, in the original box and shipping carton. For Android devices, toggle off "Find My Device" from the Setings app. If you're using an Apple device, be sure to turn off "Find my iPhone" before you return it. Restore your device to factory default settings and delete any personal data. To be safe, keep a copy of that receipt for your own records. Everything has to be in like-new condition, and the original customer receipt must accompany all returns. Please make sure you have the original device or accessory packaging, shipping carton, and your receipt. There is no restocking fee for returned accessories. Returning merchandise does not terminate your service, so you'll need to contact us if you want to cancel your line.Ī $50 restocking fee TT applies to any return or exchange of a wireless device*. You may return or exchange wireless devices and accessories purchased from Verizon within 30 days of purchase.
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